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Account Terms and Legal Framework at daimacai

Every account on daimacai is governed by a clear set of terms that define what we owe you and what you agree to when you join — covering data handling, wallet transactions via Touch 'n Go eWallet, Boost or GrabPay, and the conditions under…

Account TermsData & Privacy RightsJurisdiction-Dependent AccessContact Paths for Legal QueriesCookie & Retention Policy
daimacai Account Terms and Legal Framework at daimacai
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about your rights under our terms, need to dispute a transaction, or want to make a formal data request, our support team handles legal-category queries through three channels. You can expect an acknowledgement on any formal legal or data-related request within one business day of submission. For players in Kuching or Kota Kinabalu, the same contact paths apply — there is no regional variation in how we process account or legal queries.

Live Chat Reach us through the live chat window inside your account dashboard. Legal queries are flagged to the correct team and not left in the general queue.
Email Support For formal data requests, account dispute letters or written records of a legal concern, send to our support email address listed in the account help section.
Account Help Centre The help centre inside your account contains a legal-query submission form. Attach any relevant screenshots or transaction references to speed up the review.
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Protection

We handle your personal data in line with the obligations that apply to a platform operating in this region. Below are the four areas we get asked about most: how we secure your account, what cookies we use, how long we keep your records, and how you can request changes or deletions. Every one of these processes has a defined owner on our operations team, so no request sits without a response path.

Account Security

We apply OTP verification on login and on any withdrawal request. Your password is stored in hashed form — not in plain text — and session tokens expire after a defined period of inactivity.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in the account settings page without affecting core wallet functions.

Data Retention

Transaction records linked to your Touch 'n Go eWallet, Boost or GrabPay deposits are retained for the period required under applicable rules, then removed from active databases on a scheduled cycle.

Requesting Changes

To correct inaccurate data, request a full data export or ask for account closure, submit the relevant form in the help centre. We acknowledge formal requests within one business day.

Common Legal and Account Rights Questions

The questions below cover what we hear most often about account terms, data rights and the legal conditions that apply to your use of our platform. If your question is not here, the support channels listed above are the right next step.

Access depends on local law and is available where local law in your location permits. It is your responsibility to confirm that participation is lawful in your jurisdiction before opening an account.

We collect identity verification details, contact information and transaction records — including wallet activity via Touch 'n Go eWallet, Boost or GrabPay — only to operate your account and meet compliance obligations.

Yes. Submit a data export request through the legal-query form in the help centre. We acknowledge the request within one business day and process it in line with applicable data handling obligations.

Open a support ticket via live chat or email, attach the relevant DuitNow, FPX or e-wallet reference number, and describe the discrepancy. Our team reviews transaction disputes and responds with a written outcome.

Records are kept for the period required under applicable compliance rules. Once that period lapses, records are removed from active systems on a scheduled purge cycle. You can ask for confirmation of your retention period via email.

On closure, your active profile is deactivated immediately. Transaction and verification records are retained only for the legally required period before they are removed. No data is passed to marketing lists on closure.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.