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Terms Conditions That Govern How We Operate Together

Every account on daimacai runs under these terms — they cover how your wallet works, how deposits via Touch 'n Go eWallet, Boost, or GrabPay are processed, and what we each agree to when you access the lobby.

Account EligibilityWallet & Payment TermsAccount Security ObligationsLobby Access ConditionsDispute & Contact Process

Explore the Lobby Read FAQ

What These Terms Actually Cover on daimacai

daimacai Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account and remain in effect for as long as your account exists. They govern every part of your relationship with us — from how your account balance is held, to how you initiate a deposit via DuitNow or

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FPX, to how a withdrawal request is reviewed and processed. Where we refer to your wallet, we mean the account balance held under your registered profile, distinct from any external payment app you use such as Touch 'n Go eWallet or Boost. You agree to keep
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your login credentials confidential and to notify us immediately through live chat if you suspect unauthorised access. We reserve the right to update these terms; when we do, we will notify you via the contact address on your account before the change takes effect. Continued use
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of the lobby after a notified update constitutes acceptance of the revised terms. If any clause conflicts with applicable local law in Malaysia, the local law prevails. These terms do not limit any statutory rights you hold under Malaysian consumer protection legislation. For the avoidance of
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doubt, access to our lobby is available only where local law permits — it is your responsibility to verify your eligibility before opening an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT & DATA HANDLING

How We Manage Your Account Under These Terms

These terms are built around four concrete commitments: how your data is stored, how your account remains secure, how long we retain records, and how you exercise your rights. Each one is a real process, not a statement of intent — here is what each looks like in practice.

Data Storage & Retention

Your account data — registration details, transaction history including Touch 'n Go eWallet and FPX records — is retained for the period required under applicable Malaysian law, then scheduled for deletion.

Account Security Practice

We use encrypted connections on every account page. You are responsible for your PIN and password; enable two-step verification from your account security settings to add an extra layer.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can adjust cookie preferences from the footer of any page.

Requesting Changes or Access

To access, correct or delete the personal data we hold, send a written request via account messaging or email. We acknowledge within three working days and action within the statutory window.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how they apply to your account, we have three direct contact paths available. For anything time-sensitive — such as a disputed transaction linked to a GrabPay or Boost deposit — live chat is the fastest route. Players in Kuching and Kota Kinabalu reach our support team through the same channels with no regional difference in handling.

Live Chat Available directly from your account dashboard. Use this for urgent queries about a transaction, a disputed charge, or a clause you need clarified before proceeding.

Account Messaging Send a formal written query through the inbox inside your account. We log every message and respond with a reference number so you have a record of the exchange.

Email Support For detailed or document-backed queries — such as requesting a copy of the terms version active when you registered — email us at the address shown in your account settings.

Questions We Hear Most About These Terms

These are the real questions that come through on live chat when someone wants to understand how our terms apply to their account. Each answer reflects the actual process — not a pointer to read more elsewhere.

Yes, we update terms when our operations or applicable Malaysian law require it. We send notice to your registered contact before any change takes effect — continued lobby use after that date means you accept the update.

A suspended account balance is held in place and not forfeited without a completed review. You can raise a query through live chat or account messaging to request a status update and understand the next steps.

Yes. Deposits made via Touch 'n Go eWallet, Boost, GrabPay or any listed payment rail are all subject to the same terms. The payment method you choose does not alter your rights or obligations under this agreement.

Send a request through account messaging or email with your registration date. We keep version-controlled copies and will send you the relevant document with a reference number for your records.

Malaysian law takes precedence. Any clause that conflicts with your statutory rights under applicable Malaysian consumer legislation is unenforceable to that extent — your legal protections remain intact.

Yes. These terms apply uniformly across all registered accounts regardless of which payment method — FPX, Maybank2u, DuitNow or any other listed rail — you use to fund your account wallet.

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