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How daimacai Handles Your Personal Data

When you open an account with us, we collect only what we need to keep your wallet and account running securely — from your Touch 'n Go eWallet or Boost payment records to your login details.

Data collected only where necessaryLocal payment records kept securelyYour rights are clearly stated hereContact us to request changes anytime
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daimacai How daimacai Handles Your Personal Data
DATA HANDLING PRACTICES

How We Keep Your Information Secure

Security is not a checkbox for us — it is woven into how your account operates day to day. From the moment you link your Touch 'n Go eWallet or complete a GrabPay deposit, the data passing between your device and our servers is encrypted. We use SSL across all account and payment pages, and our internal access controls mean only verified staff can view payment logs or personal records. Cookies on our platform are used for session management and to remember your account preferences; they do not track your activity outside of our site.

Encryption on Every Transaction

SSL encryption covers every page where your data travels — account login, payment entry and withdrawal request screens. Your Touch 'n Go eWallet and GrabPay details are never stored in plain text on our servers.

Cookie Use Is Transparent

We use session cookies to keep you logged in and functional cookies to remember your account display settings. We do not place advertising trackers or share cookie data with ad networks.

Retention and Deletion

Account data is held while your account remains open. When you close your account, we retain only what local law requires — typically for financial-record purposes — then delete the rest on schedule.

Access Control Inside Our Team

Payment logs, personal records and support history are accessible only to staff whose role requires it. Access is logged and reviewed regularly as part of our internal data-handling audit process.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account records, our support team handles privacy requests directly. You can reach us through live chat from your account dashboard, by email, or via our dedicated privacy request form — all three paths go to the same team. We aim to respond to every privacy request within the timeframe your local consumer-rights framework requires.

Live Chat Open the chat icon from your account dashboard. Our team picks up privacy-related queries and will log your request with a reference number.
Email Request Send your privacy request — data access, correction or deletion — to our support address. Include your registered mobile number so we can verify your identity before we act.
Privacy Request Form Use the in-account form under Account Settings to submit a formal data request. This creates a tracked record and we confirm receipt within one business day.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often when it comes to how we handle your data. If something is not covered here, our live chat or email channels are the fastest way to get a direct answer from the team.

We collect your name, email address, mobile number, and the payment details you use — such as your Touch 'n Go eWallet or GrabPay account reference. We also log device and session data each time you access the platform.

Yes. Payment transaction records linked to Boost, GrabPay, DuitNow and FPX are stored securely and used only to process your deposits and withdrawals. We do not share them with parties outside those needed to complete your transaction.

Yes. Submit a data-access request through Account Settings or contact us via live chat or email. We will verify your identity first, then provide a summary of the personal data held on your account within the timeframe local law requires.

Use the privacy request form in Account Settings, or send your request by email with your registered mobile number for identity verification. Corrections are applied promptly; deletion follows our retention-schedule rules and local legal requirements.

We use session and functional cookies only — no advertising trackers. Session cookies keep your login active; functional cookies remember your display preferences. You can clear cookies through your browser settings, though this will reset your session.

The policy applies to all account holders in Malaysia, including those in Kota Kinabalu. Where local law imposes specific data-handling requirements, we follow those. Access to the platform itself depends on whether local law in your region permits it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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